Contact us before returning anything
Email admin@buttonmash.com.au before sending a product. Include your order number and the reason for the return. We will confirm eligibility and provide the correct return instructions. Products sent without authorisation may be delayed or sent to the wrong location.
30-day change-of-mind returns
You may request a change-of-mind return within 30 days after delivery if the product is unopened, unused and in its original sealed packaging with all included items.
- The customer pays change-of-mind return postage and any related customs charges.
- Use tracked shipping and keep the lodgement receipt.
- Approved refunds are issued to the original payment method after the returned product is received and inspected.
- Original import duties or third-party charges are not refundable by ButtonMash.
Faulty, damaged or incorrect products
Products sold to Australian consumers come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we may provide a repair or replacement within a reasonable time before a refund is required.
- Contact us promptly and describe the problem.
- We may request reasonable photos, video or troubleshooting information to understand the issue.
- Where the product does not meet a consumer guarantee, ButtonMash will provide the remedy and cover reasonable return costs as required by law.
Refund timing
Once a refund is approved, ButtonMash will submit it to the original payment method. Your bank or card provider controls how long the credit takes to appear.
Your legal rights
This policy adds to, and does not limit, rights and remedies available under the Australian Consumer Law or other applicable laws.