Direct fulfilment
ButtonMash uses direct supplier fulfilment. This means your order is sent by our supplier directly to the delivery address you provide at checkout. ButtonMash remains your point of contact for order support.
Delivery timing
Our estimated delivery timeframe is 10–30 business days after dispatch. This is an estimate, not a guaranteed arrival date. Customs processing, public holidays, carrier disruption, remote destinations and events outside our reasonable control may cause delays.
Destinations and charges
We ship to the international destinations available in Stripe Checkout. ButtonMash does not add a separate shipping fee to the displayed product price.
- Import duties, taxes or customs fees charged by the destination country are the customer’s responsibility.
- Some destinations may be unavailable because of carrier, legal or supplier restrictions.
- Orders containing multiple items may arrive in separate packages.
Tracking and address changes
Where tracking is available, it will be sent to the email address used for the order. Contact admin@buttonmash.com.au as soon as possible if an address is wrong. We cannot guarantee changes after fulfilment has started, and additional delivery costs caused by an incorrect address may be charged where permitted by law.
Delayed, lost or damaged deliveries
If tracking has not updated for an unusual period, or an order arrives damaged, contact us with your order details. We will investigate with the supplier or carrier and provide any remedy required under applicable law.